Neperia Group
Neperia Group – Simple as Innovation
APPLICATION MAINTENANCE
Monitor, manage, improve
We manage and maintain the software applications of banking, insurance and supply chain customers. We provide maintenance and monitoring of market software, customised software and integration systems services.
Thanks to a specialised team, we keep in touch with users and key users, working closely with other companies who supply other software applications integrated in the complex IT organisation. We monitor the Service Levels by sharing with our customers the right control tools and by analysing the factors critical to success and we identify the useful actions to continually improve the processes.
GO TO OUR CASE STUDIES
Our products
AREAS OF APPLICATION MAINTENANCE
The main activities of our service are:
Update and rationalisation of project documentation
Analysis and correction of recurring anomalies through the definition and application of work-around
Training and support of users in the use of applications
Optimisation and consolidation of operating processes
Building of new management processes according to business requirements
Building and consolidation of the customer’s Issue Knowledge
Revision of stratified processes according to Service Levels requirements.
Analysis and revision of incident management processes (Time To Solution Boost)
Monitoring of IT applications and related integration areas
Technical and functional support for updating software applications (Evolutive Maintenance)
Technical and functional support for software application stabilisation (Corrective Maintenance)
Reconstruction of software knowledge via KPS.
DISCOVER MORE ABOUT NEPERIA GROUP
DISCOVER SEA MANAGER
Discover our powerful software application analyzer.
DISCOVER THE PORTAL KPS
Discover our knowledge management web portal
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If your are interested in our products and services, get in touch!
