Roma | Ragusa | Catania
+39 06 35 29 76 14

APPLICATION MAINTENANCE

Monitor, manage, improve

We manage and maintain the software applications of banking, insurance and supply chain customers. We provide maintenance and monitoring of market software, customised software and integration systems services.

Thanks to a specialised team, we keep in touch with users and key users, working closely with other companies who supply other software applications integrated in the complex IT organisation. We monitor the Service Levels by sharing with our customers the right control tools and by analysing the factors critical to success and we identify the useful actions to continually improve the processes.

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AREAS OF APPLICATION MAINTENANCE

The main activities of our service are:

Functional area

Update and rationalisation of project documentation

Analysis and correction of recurring anomalies through the definition and application of work-around

Training and support of users in the use of applications

Optimisation and consolidation of operating processes

Process Management

Building of new management processes according to business requirements

Building and consolidation of the customer’s Issue Knowledge

Revision of stratified processes according to Service Levels requirements.

Analysis and revision of incident management processes (Time To Solution Boost)

Technical Area

Monitoring of IT applications and related integration areas

Technical and functional support for updating software applications (Evolutive Maintenance)

Technical and functional support for software application stabilisation (Corrective Maintenance)

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Reconstruction of software knowledge via KPS.

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