Application Maintenance

Services

AMS

AMS (Application Maintenance) is an essential service for keeping a company’s software assets efficient, secure, and consistently reliable.

In a complex and ever-evolving technological landscape, AMS reduces operational risks and enhances application quality.

Through an approach rooted in listening, transparency, and full availability, we turn an activity often seen as challenging into a valuable experience.

Valuable support

24/7

Always available. Every day. At any time.

Full-Stack Experience

Management of complex technological ecosystems.

Bilingual support

Professional support in Italian and English.

Proactive monitoring

Preventing issues from becoming critical.

Workaround Catalogue

Reduction of recovery times.

Structured, efficient, and scalable support.

We organize the team across three levels, based on the complexity of the tasks, to ensure maximum operational effectiveness.
Level

First-Line Support:

We perform monitoring activities and resolve low-complexity issues, ensuring the immediate restoration of business-critical functions. Thanks to an effective knowledge-sharing process on functional workflows, the team is also able to support users in the proper use of the applications covered by the Service.
Level

Functional Support & Optimization:

Ci occupiamo dell’analisi e della risoluzione di problematiche di media complessità, ottimizzando i processi applicativi per garantire maggiore efficienza operativa. Attraverso il miglioramento delle funzionalità esistenti e il supporto continuo agli utenti, assicuriamo un utilizzo ottimale delle applicazioni, contribuendo all’evoluzione dei sistemi in linea con le esigenze del business.
Level

Change Management & Development:

By optimizing code or developing new technical solutions to align IT processes with business needs, our highly specialized team works to improve the quality, reliability, and functionality of applications, keeping them cutting-edge and adaptable to the evolving demands of the market and users.

CORRECTIVE MAINTENANCE

Implementation of solutions to fix recurring anomalies in the software in operation (AS-IS).

EVOLUTIONARY MAINTENANCE

Introduction of solutions aimed at making existing software more stable and performant.

DEVELOPMENT OF NEW MODULES

Implementation of additional functionalities in the AS-IS software to meet new business requirements.

Quality Monitoring Service

Signed by Neperia Group

The Quality Monitoring Service is our distinctive approach to Application Maintenance, driven by methodology, trust, and continuous governance.

According to this methodology, the focus of the Workgroups is to build a trust-based relationship with the Client, founded on transparent communication and active involvement, for example, in prioritizing issues and pipeline activities.

These results are achieved by allocating dedicated resources to Application Maintenance activities, who, through ongoing and long-term collaboration, cultivate an empathetic relationship that builds trust—the foundation for achieving high-quality standards.

ITIL

INCIDENT MANAGEMENT

Management of IT anomalies through a tracking system that enables accurate measurement of SLAs and KPIs, allowing continuous monitoring and improvement of IT service performance.

THE ADDED VALUE OF NEPERIA GROUP

Adherence to SLAs and KPIs forms the foundation for building a trust-based relationship with the Client. A reliable and consistent workgroup operates with the goal of minimizing backlog and reducing service downtime to a minimum.

ITIL

PROBLEM MANAGEMENT

Clustering of recurring anomalies, aimed at investigating the origin and causes of incidents and defining solutions to the issues.

THE ADDED VALUE OF NEPERIA GROUP

The presence of recurring anomalies can undermine the business’s trust in the IT department. Acting transparently with clients to understand and resolve recurring errors allows for the definition of a path to reassess the value of IT assets.

ITIL

KNOWLEDGE MANAGEMENT

Documentation of anomalies and their related workarounds by analyzing, managing, and sharing IT processes essential for application monitoring services.

THE ADDED VALUE OF NEPERIA GROUP

In-depth knowledge of applications allows for process optimization, enabling the Client to save time and resources.

ITIL

CHANGE MANAGEMENT

A process aimed at controlling the lifecycle of evolutionary activities, ensuring that changes are made safely while minimizing risks and impacts on services.

THE ADDED VALUE OF NEPERIA GROUP

By acting with transparency and full synergy with the Client, we promote the innovation of the Client’s software assets.
omnivue

How can we speed up and simplify the delivery phases of additive manufacturing?

Thanks to OMNIVUE, we transform code into structured knowledge available to the client, providing the insight needed to accelerate the takeover of Application Maintenance operations.

In the Hand Over phase for AM, using OMNIVUE enables:

1.

Thoroughly document the application covered by the service.

2.

Properly size and allocate the workgroup based on the number of processes that make up the applications covered by the service.

3.

Identify the modules with the highest complexity.

In the subsequent management and maintenance of the software, thanks to automation and the integration of key technical data, OMNIVUE is able to:

1.

Analyze the modules with the highest defect rates.

2.

Identify the software component causing the problem.

3.

Propose practical and timely solutions.

Some of the ticketing software we work with:

The technologies we work with:

Backend

frontend

Database

Mobile

mainframe

The platforms we work with:

Contattaci